Museum and Museum Gift Shop Retailers require technology that is versatile and highly customizable - providing tools that can accurately track a variety of inventory items, offer lightning fast checkout for high-volume periods, is easy to learn and implement, handles concessions, and can even print museum and attraction tickets. Join the hundreds of museums who rely on CounterPoint SQL to efficiently and effectively handle each unique business need such as School Tours, Workshops, Admissions, Special Events, Rentals, Memberships, and Donations.

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CounterPoint SQL for Museums and Museum Gift Shops

CounterPoint SQL is a complete retail management solution that gives you power and control over every aspect of your museum, museum gift shops, and patron purchases and memberships. Whether you have one location or several locations, CounterPoint runs your business efficiently and profitably.

Instant inventory updates let your clerks know what’s in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store using CPOnline — a world of options are available through the CounterPoint system. CounterPoint will meet your current needs and is flexible enough to evolve with you and your business as you continue to grow.

Admission Ticket Processing

CounterPoint easily supports the processing and printing of museum admission tickets to your valued patrons.

Signature Capture and PIN Pad Technology

CounterPoint easily supports point of sale signature capture for credit card authorization and invoice approval. Signatures are stored electronically with the transaction and can be printed at any time on invoices and statements.

Fast and Easy Point of Sale Checkout

Touchscreen interface allows you to quickly ring up sales, returns, orders, backorders, special orders and layaways. Or place the entire ticket on hold and print a price quote.

Choose from regular or touchscreen ticket entry. Up-sell related items with graphical customer displays. Zoom in on item and customer details. Accept deposits on orders and track them through receiving. Use CPGateway for lightning-fast credit card authorizations. Ring up sales offline at a sidewalk sale or offsite event. Issue a gift card or store credit.

Up-To-The-Minute Inventory Control

CounterPoint manages your inventory and out-of-stock conditions which will maximize your profitability!

Your inventory picture is “up-to-the-minute.” You’ll know what’s in-stock, on-order, and in-transit. Track merchandise movement through serial numbers, kits, and gridded items. Define multiple price levels and promotional prices. Use the built-in merchandising reports to analyze current levels, spot sales trends, and make better buying decisions. Track serial numbers, inventory grids, markdowns, substitute items, and location specific pricing.

Automated Purchasing

Easily place orders with your vendors. Not sure what you need? Let CounterPoint calculate Model Stock levels and create PO’s!

Automatically calculate and create restocking orders. Simplify reorders by copying historical sales into new purchase orders. Order and receive merchandise for multiple stores. Receive merchandise with or without a PO. Track backorders, RTVs, and customer-specific purchases. Voucher received PO’s into your A/P system. Print item labels and barcodes on demand or automatically.

Customer Loyalty

Know who your customers are and what they’re buying!

Print mailing labels for special promotions. Increase loyalty with frequent shopper programs, customer specific pricing, gift certificates, gift cards, and store credits.

Online Reservation Solution

Connect your CounterPoint SQL system to an online reservation solution allowing your valued customers increased access to information, reservations, and much more!

Expand your reservations and transaction processing online with minimum effort to support school tours, workshops, admissions, special events, rentals, memberships, donations, and much more through a simple and intuitive web interface. Offer time based promotions and discounts for each activity. Configurable pricing types such as per person, per exhibit, or per ride. Color coded activity calendars for "quick view" of availability. Online credit card processing with full transactional reporting for daily reconciliation with your bank. Graphical or Map driven reservations to cover several different museum locations.

Reports Library

An extensive library of built-in reports gives you all the information you need to run a profitable and successful business!

Access hundreds of built-in reports and journals. View current conditions as well as historical details. Modify parameters to analyze the data your way. Print Quick Reports from any LookUp. Powerful Merchandise Analysis Report and Sales Analysis by Group Report let you analyze your inventory in hundreds of different ways. Graphical management dashboard.

Accounting Interface

Update financial statements and payables and exchange the data with accounting packages.


Define multiple price levels, markdowns, contract prices, quantity discounts, package prices, and location-specific pricing. Automatically give Museum Members discounts on their purchases.

Sales History

Retain, view, and report complete detail of every sale you make, or look at summaries and cross-analyses.

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Museum Industry Testimonial - Corning Museum of Glass

The Corning Museum of Glass is the world’s best collection of art and historical glass with more than 45,000 objects that trace 3,500 years of glassmaking history. Located in the Finger Lakes Wine Country region of New York, this unique museum attracts up to 2,500 visitors a day during its peak season. The museum utilizes CounterPoint for their food, admission, ecommerce and retail sales. On a busy day over 4000 transactions are processed through the POS system.

“We can have 25 buses arrive within minutes of each other,” says Shelley Peterson, Retail Operations and Guest Services Supervisor for the museum. “We need to be prepared for our guests, guaranteeing fast and accurate transactions. This is a pivotal part in providing great customer service. Over 25 registers can generate 300 plus transactions per hour. CounterPoint keeps our lines moving – which improves customer service and total sales volume,” adds Peterson. Like many retailers, The Corning Museum of Glass hires seasonal employees during peak months. CounterPoint is an ideal solution as it’s an intuitive application that new employees are able to learn and understand quickly. “The touchscreen interface is extremely user-friendly,” explains Peterson. “It only takes me 20 minutes to train new employees. This is especially important during the summer where we are hiring season employees and need to quickly have them up to speed.”

The Corning Museum of Glass is continuously looking for more efficient ways to service their customers and operate more efficiently. With the help of CounterPoint, CPGateway, Radiant Hardware and CPOnline they have been able to better service their customers and expand their business. “We look forward to working with our Radiant Retail Partner, Retail Control Systems, and Radiant Systems for another 10 successful years,” concludes Peterson. "CounterPoint has proven to be both economical and efficient in producing the results that we require."

- Shelly Peterson | Retail Technology Supervisor | The Corning Museum of Glass

CounterPoint SQL Features Beneficial to Museum Retailers

  • Unlimited number of payment types accepted

  • Touchscreen point of sale makes training volunteers or seasonal employees quick and easy

  • Fully integrated ecommerce solution

  • Print admission tickets at the point of sale

  • Calculate sales commissions for each item on the sales ticket based on either the sale amount or the gross profit

  • Monitor the productivity of sales reps in units and dollars sold per hour

  • Built-in merchant services provides 2-second card processing and check authorization

  • Easily view quantities to reorder based on current inventory levels, commitments, backorders, in-transit merchandise, open PO’s, desired stocking levels, vendor multiples, and/or vendor minimum order requirements

  • Offline ticket entry gives retailers the ability to seamlessly operate at an off-site event and utilize portable kiosks

  • Rolling customer display at POS created advertisements for future museum events

  • Keyword lookups simplifies finding items or customers

  • Serial number tracking provides a detailed record of each piece of merchandise — when it was received, what it cost, which customer purchased it, and when it was sold. Ideal for high-end inventory

  • Museum membership can be tracked and discounts can be given based on membership level

Please Contact Us For More Information

We strongly encourage you to take the CounterPoint SQL Virtual Tour and contact us for a live CPSQL software demonstration.